Customer Relations Representative

Candidates must be able to work on-site in Phoenix, AZ.

Essential Duties and Responsibilities include the following:

• Review and manage Open Order Reports and associated expedites.
• Daily review and engagement on customer’s hot lists.
• Verifies inventory and notifies Purchasing of customer orders that would deplete stock.
• Expedite internally to assure shipment of customer orders
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
• Informs shipping of packing or labeling requirements for customer shipments.
• Confers with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers.
• Ensure all user messages and validation errors are reviewed and managed.
• Provide feedback directly to customers on general order inquiries.
• Support Account Manager or Key Account Manager with Quoting Setup and various other duties.
• Assist quality/purchasing on rejected parts.
• Other duties may be assigned

Education and/or Experience

A Bachelor’s Degree with 1-3 years of customer relations experience is desired and /or training; or equivalent combination of education and experience.

Bossard Offers

• Benefits – Medical, Dental, Vision, 401K
• Flexible scheduling
• Fitness Reimbursement
• Paid Holidays
• Career Advancement Opportunities