Customer Relations Representative - State Farm Agent Team Member
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$40,000-$60,000/year
Benefits
Paid Vacation
Career Development
Job Description
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Dental insurance
- Health insurance
- Vision insurance
- Flexible schedule
Rick Mottern State Farm Agency is seeking a warm, detail-oriented, and service-driven Customer Relations Representative to join our growing team.
This role is ideal for someone who genuinely enjoys helping people, building relationships, and creating exceptional customer experiences. We are looking for a servant leader at heart: someone who is personable, dependable, emotionally intelligent, and takes pride in doing the right thing, even when no one is watching.
As the first point of contact for many of our clients, you will be a key team member and play a critical role in delivering the “white glove” experience our customers have come to expect. The ideal candidate enjoys connecting with people throughout the day, thrives in a team-oriented environment, and naturally brings warmth, positivity, and professionalism to every interaction.
The Ideal Candidate Is:
● Friendly, personable, and relationship-oriented
● Highly organized and attentive to detail
● Passionate about helping and serving others
● Emotionally intelligent and empathetic
● A strong communicator who connects easily with people
● Team-oriented and dependable
● Professional, trustworthy, and proactive with people
Responsibilities
● Serve as the first point of contact for existing customers via phone, text, email, and walk-ins
● Deliver concierge-level customer service and support
● Assist with billing questions, payments, policy documents, and general service requests
● Schedule appointments for licensed team members through proactive outreach
● Maintain accurate customer records and documentation
● Collaborate with team members to support agency goals and client satisfaction
This is an unlicensed position with opportunities for advancement. After a minimum of 12 months of successful performance and completion of Georgia licensing requirements, candidates may be considered for promotion into a licensed Account Manager role.
If you are someone who enjoys serving others, building meaningful relationships, and creating positive experiences for clients every day, we encourage you to apply.
This position is with an independent State Farm Agent, not State Farm Insurance Companies. Employees of State Farm agents must complete applicable licensing and training requirements. State Farm agents are independent contractors who hire their own employees & team members.
Compensation: $40,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Kennesaw, GA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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FAQs About Customer Relations Representative - State Farm Agent Team Member Jobs at Rick Mottern
What is the work location for this position at Rick Mottern?
This job at Rick Mottern is located in Kennesaw, Georgia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Rick Mottern?
Candidates can expect a pay range of $40,000 and $60,000 per year.
What employment applies to this position at Rick Mottern?
Rick Mottern lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at Rick Mottern?
Rick Mottern is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Rick Mottern for this role?
Rick Mottern offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Rick Mottern?
You can apply for this role at Rick Mottern either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.