Customer Relations Specialist

Atlantis PromotionsWhite Plains, NY

$54,000 - $58,000 / year

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Overview

Compensation

$54,000-$58,000/year

Job Description

If you’re the person your friends call when they need a problem solved, here’s an opportunity you’ve probably always wanted! Atlantis Promotions is hiring a Customer Relations Specialist who can balance a warm heart with a competitive brain. The Customer Relations Specialist will be the voice of Verizon in White Plains who ensures that every customer feels heard, valued, and (most importantly) perfectly connected. Expect to handle inquiries and solve technical hiccups — all while making sure that every person you speak with walks away a brand advocate. Since we believe that caring for customers should be as rewarding for you as it is for them, this is a commission-based role that pays every Customer Relations Specialist weekly based on results.

The Customer Relations Specialist will work on:

Provide compassionate, face-to-face care for customers upgrading Verizon services.
Humanize Verizon technology through clear, helpful, and patient communication.
Handle account inquiries with a focus on delivering a competitive "wow" factor.
Exceed daily retention targets by proving the value of the Verizon network.
Collaborate with sales to ensure a seamless transition for new supporters.
Maintain a competitive edge by keeping the lowest escalation rate on the team.
Document interactions meticulously to build a database of satisfied clients.
Contribute to a culture that prizes both individual care and collective victory.

The Customer Relations Specialist must possess:

Natural ability to build rapport and establish trust with strangers quickly.
Competitive drive to achieve "Top Care" status based on performance metrics.
Superior communication skills to explain 5G technology in simple terms.
Strong emotional intelligence and calmness during high-traffic periods.
A "service-heart" with a "sales-mind" for modern telecommunications.
Proven track record of meeting goals in a customer-facing environment.
Desire to work in a vibrant, supportive, and energetic White Plains team.

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FAQs About Customer Relations Specialist Jobs at Atlantis Promotions

What is the work location for this position at Atlantis Promotions?

This job at Atlantis Promotions is located in White Plains, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Atlantis Promotions?

Candidates can expect a pay range of $54,000 and $58,000 per year.

What employment applies to this position at Atlantis Promotions?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Atlantis Promotions?

You can apply for this role at Atlantis Promotions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.