Customer Relations Specialist

Gossett MotorsMemphis, Tennessee

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Paid Vacation

Career Development

Job Description

GOSSETT MOTOR CARS | West Tennessee

One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its portfolio of franchises and is seeking a motivated, professional Customer Relations Specialist to join our growing team.

This is an excellent opportunity for individuals who are customer-focused, goal-driven, and interested in building a long-term career in the automotive industry. We provide the tools, training, and support needed to succeed in a fast-paced, performance-driven environment, along with clear opportunities for advancement.

Position Overview

As a Customer Relations Specialist, you will serve as a key point of contact for our customers, handling inbound calls and digital leads across 13 new-car franchises. This role is ideal for individuals who enjoy effective communication, organization, and delivering an exceptional customer experience.

We offer one of the most competitive compensation plans in the market, featuring a guaranteed hourly rate plus a highly aggressive bonus structure.

Key Responsibilities

Answer and manage incoming sales calls professionally and efficiently
Schedule and confirm customer appointments
Respond to all sales leads in a timely and consistent manner
Provide accurate, basic vehicle and dealership information
Communicate with customers using integrity, professionalism, and care
Route calls and inquiries to the appropriate team members when needed
Develop strong product knowledge across multiple automotive brands

Qualifications

Excellent verbal and written communication skills
Strong organizational and time-management abilities
Proficiency with Microsoft Office (Outlook, Word, Excel)
Ability to multitask and work effectively in a fast-paced environment
Professional demeanor and customer-first mindset

Gossett Motor Cars Offers

Team-oriented, supportive work environment
Clear advancement and career-growth opportunities
Affordable medical insurance plans
Paid vacation (3 weeks)
Employee vehicle purchase program
On-site mobile health clinic

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FAQs About Customer Relations Specialist Jobs at Gossett Motors

What is the work location for this position at Gossett Motors?

This job at Gossett Motors is located in Memphis, Tennessee, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Gossett Motors?

Employer has not shared pay details for this role.

What employment applies to this position at Gossett Motors?

Gossett Motors lists this role as a Full-time position.

What experience level is required for this role at Gossett Motors?

Gossett Motors is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Gossett Motors for this role?

Gossett Motors offers following benefits: Health Insurance, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Gossett Motors?

You can apply for this role at Gossett Motors either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.