Customer Relations Specialist

AmeriLux Family of Companies (AFoC) is hiring! At AmeriLux Logistics, we are in the people business. We are committed to providing exceptional third-party logistics solutions while fostering strong relationships with our customers, shippers, and carriers. As a Customer Service Representative, you will serve as the voice and primary point of contact for our customers, ensuring seamless communication, problem-solving, and service excellence. This role is ideal for a detail-oriented, proactive communicator who thrives in a fast-paced logistics environment. You will be responsible for managing customer relationships, coordinating shipments, and ensuring exceptional service delivery.

Key Responsibilities:

Customer Relationship Management & Communication:

• Serve as the primary point of contact, providing clear, timely updates and solutions.
• Build and maintain strong, professional relationships with customers, shippers, and receivers.
• Identify new opportunities for growth, including spot quotes and future business needs.
• Keep customer information up to date in our CRM and manage customer portal updates.

Logistics Coordination & Shipment Execution:

• Enter new orders and build shipments in our Transportation Management System.
• Schedule and confirm appointments with shippers and receivers.
• Partner closely with our tracking teams to ensure on‑time, accurate delivery.
• Monitor deliveries in transit and proactively resolve issues before they impact service.

Operational Support & Efficiency:

• Maintain organized and accurate records throughout the order process.
• Collaborate with the sales team to strengthen relationships and support customer growth.
• Follow all company safety standards and industry regulations.
• Communicate effectively with all internal and external partners to keep operations running smoothly.

Requirements

• A positive attitude and a genuine interest in learning the logistics industry.
• Strong communication skills and the ability to build rapport with customers and teammates.
• Solid attention to detail and the ability to stay organized while managing multiple tasks.
• Comfort working in a fast‑paced environment where priorities can shift quickly.
• Basic computer skills; experience with CRM or TMS systems is helpful but not required—we’ll train you.
• A collaborative, team‑focused mindset and willingness to jump in where needed.

Benefits

The AmeriLux benefits package includes a nationally award winning zero-dollar deductible healthcare plan created to ensure peace of mind and comprehensive care for all A-Team family members. Our onsite healthcare clinic, free to all team members, provides convenient access to high-quality medical care with a personalized touch from physicians who take the time to get to know you. In addition, we offer comprehensive dental and vision insurance, as well as disability and life insurance to ensure you and your family are protected. Our benefit plan includes a 401(k) match, employee assistance program, paid time off, and flex spending account access.