Customer Retention Specialist : 26-02617
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Overview
Remote
On-site
Compensation
$20-$25/hour
Job Description
Primary Skills: Customer Service (advanced), Salesforce (intermediate), Negotiation (advanced), Data Analysis (beginner), Spanish Language (advanced) Contract Type: W2 Duration: 6 Months Location: Westminster, CO (#LI - Hybrid 4 days onsite) Pay Range: $20/hr - $25/hr#LPJob Summary: This role focuses on maintaining and enhancing customer relationships to ensure continued service adoption and satisfaction. The specialist will proactively engage with customers to understand their needs, resolve issues, and implement strategies to prevent churn. Success in this position relies on strong communication, problem-solving, and a deep understanding of customer value.
Key Responsibilities:
- Initiate customer contact to address potential service discontinuation.
- Resolve customer issues efficiently with minimal escalation.
- Negotiate with customers to overcome adoption barriers.
- Analyze customer data to identify retention opportunities.
- Document all customer interactions accurately.
Must-Have Skills:
- Fluent in Spanish (speaking, reading, writing)
- Proven customer service or sales experience
- Excellent written communication skills
Domain / Industry Experience: Experience in digital sales or customer retention within a technology or software subscription service industry is preferred.
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Retention Specialist : 26-02617 Jobs at Akraya Inc.
What is the work location for this position at Akraya Inc.?
This job at Akraya Inc. is located in Westminster, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Akraya Inc.?
Candidates can expect a pay range of $20–$25 per hour for this role.
What employment applies to this position at Akraya Inc.?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Akraya Inc.?
You can apply for this role at Akraya Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.