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Customer Retention Specialist (Remote)

Elevate ReachNoblesville, IN
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Overview

Schedule
Flexible-schedule
Full-time
Career level
Entry-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Overview

Elevate Reach is hiring a Customer Retention Specialist to help the companies we support keep their customers. This is a full-time, fully remote position on our own team.

When a customer is thinking of canceling, you are the call that turns it around. You listen, find the real reason, and offer a solution that works for them. Strong retention work builds the same listening and persuasion skills that great salespeople rely on.

What You'll Do

  • Reach out to customers who have asked to cancel or stopped using a service
  • Listen for the real reason and offer the right solution
  • Explain options, plans, and offers clearly and honestly
  • Document every conversation and its result
  • Follow up with customers who need time to decide
  • Share patterns in cancellation reasons with the client team
  • Meet weekly goals for customers saved

Who Fits

  • 1 or more years in customer service, retention, or sales
  • Calm, warm, and confident on the phone
  • A good listener who can turn a no into a conversation
  • Comfortable working toward weekly goals
  • Accurate notes and follow-through
  • A quiet home workspace with reliable high-speed internet
  • Authorization to work in the United States

What's Offered

  • A full-time, fully remote position on the Elevate Reach team
  • Training on retention conversations and the client's products
  • Skills that carry directly into sales
  • Room to grow as the client base expands
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • A flexible schedule

Elevate Reach provides reasonable accommodations for qualified applicants with disabilities throughout the application and interview process. To request one, reach us through the Contact page at elevatereach.pro.

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FAQs About Customer Retention Specialist (Remote) Jobs at Elevate Reach

What is the work location for this position at Elevate Reach?
This job at Elevate Reach is located in Noblesville, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Elevate Reach?
Employer has not shared pay details for this role.
What employment applies to this position at Elevate Reach?
Elevate Reach lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at Elevate Reach?
Elevate Reach is looking for a candidate with "Entry-level" experience level.
Does Elevate Reach allow remote work for this role?
Yes, this position at Elevate Reach supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Elevate Reach for this role?
Elevate Reach offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Elevate Reach?
You can apply for this role at Elevate Reach either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.