Customer Service/ Data Entry

GotWorX, Inc. Is currently seeking Customer Service Associates for our client based in the Miramar area.

This is a Temp-Hire job opportunity for the right candidate. Client is currently offering a salary range of $12-$14 pay rate depending on experience, plus a benefits package one perm employee!

Responsibilities:

Summary of description.Data EntryCreate a positive client experience by understanding and meeting client needs quickly, professionally and accurately.Answer calls and respond to emailsProvide customers with general service informationHandle customer inquiries both telephonically and by emailResearch required information using available resourcesBe able to maintain confidentiality with shared informationCapable of handling issues and complaints and providing solution to the customersIdentify and escalate priority issues.Update existing customer information in database systemsRoute calls to appropriate resource if issue cannot be resolved at call centerFollow up customer calls where necessaryDocument all call information according to standard operating proceduresComplete call logsGreet customers warmly and ascertain problem or reason for callingListen and respond appropriately to customer including the use of techniques to diffuse escalating situationsUtilize computer technology to handle high call volumesCompile reports on overall customer satisfactionReview client applications submitted on the OEL Family Portal by families seeking VPK and School Readiness Services, and accurately determine their eligibility for said services.Handle escalated calls requiring additional assistanceTrack responses to wait list funding notifications issuedMonitor call volume consistently and coordinate available resources to maintain optimal level of handled calls.Assist Supervisor with distribution of workload, daily schedules and completion of special projects.