Customer Service/ Data Entry

GotWorX, Inc. Is currently seeking Customer Service Associates for our client based in the Miramar area. This is a Temp-Hire job opportunity for the right candidate. Client is currently offering a salary range of $12-$14 pay rate depending on experience, plus a benefits package one perm employee! Responsibilities: Summary of description. Data Entry Create a positive client experience by understanding and meeting client needs quickly, professionally and accurately. Answer calls and respond to emails Provide customers with general service information Handle customer inquiries both telephonically and by email Research required information using available resources Be able to maintain confidentiality with shared information Capable of handling issues and complaints and providing solution to the customers Identify and escalate priority issues. Update existing customer information in database systems Route calls to appropriate resource if issue cannot be resolved at call center Follow up customer calls where necessary Document all call information according to standard operating procedures Complete call logs Greet customers warmly and ascertain problem or reason for calling Listen and respond appropriately to customer including the use of techniques to diffuse escalating situations Utilize computer technology to handle high call volumes Compile reports on overall customer satisfaction Review client applications submitted on the OEL Family Portal by families seeking VPK and School Readiness Services, and accurately determine their eligibility for said services. Handle escalated calls requiring additional assistance Track responses to wait list funding notifications issued Monitor call volume consistently and coordinate available resources to maintain optimal level of handled calls. Assist Supervisor with distribution of workload, daily schedules and completion of special projects.