Customer Service Account Manager
SemblexElmhurst, Illinois
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Overview
Schedule
Full-time
Career level
Director
Benefits
Career Development
Job Description
Operational Duties:
- Review RFQ (Request for Quote) for costing
- Review and send “formal” quotes to customer
- Process customer orders for input into system
- Prepare “contract” review for all incoming customer orders
- Daily issuance of BOL’s for shipments
- Analysis of MRP reports to identify problematic issues pertaining to delivery
- Analyze/Update customer schedule changes to ensure on-time delivery
- Maintain good customer records
- Manage Customer Portals and EDI (OEM’s will require weekend review)
Strategic Duties:
- Handles daily activity which requires strong analytical & problem resolution skills
- Decision maker to serve both customer and company
- Understand impact to cost and bottom line
- Manages information flow throughout organization and acts as key liaison internally and with customers
- Minimize “inactive” inventory
- Negotiate & resolve obsolete claim issues
- Coordinate with QC on corrective action requirements
- Assist Accounting with customer payment issues
- Coordinate back-up OEM training
Physical Requirements:
- Going to off-site plants (local)
- Travel for Customer visits (US and Global)
Specifics:
- Full-time position (40 hours per week) – Salaried position
- 7:30am – 4:30pm
- May require some weekend and/or evening hours
- Continual training program
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.