Customer Service Advisor

AcmeBoston, Massachusetts

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Job Description

About Us:

We’re dedicated to providing reliable, friendly service with a focus on quality and customer satisfaction. Whether you’re stopping by, ordering in, or on the go, we aim to deliver a seamless and enjoyable experience every time. Join us as we bring convenience, care, and a personal touch to everything we do.

Job Responsibilities

Handle customer inquiries via phone, email, and chat with professionalism and patience
Provide technical support for online ordering systems and customer account issues
Resolve customer complaints and escalate complex issues to management when necessary
Document customer interactions and contribute to improving our service processes

Requirements

Some experience in restaurant or retail customer service environments
Previous customer support role tenure of at least 18 months
Excellent problem-solving skills and ability to de-escalate difficult situations
Strong communication skills and patience when dealing with frustrated customers

If you enjoy helping people and have a knack for solving problems, apply today! Cheers to new opportunities! 📞

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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FAQs About Customer Service Advisor Jobs at Acme

What is the work location for this position at Acme?

This job at Acme is located in Boston, Massachusetts, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Acme?

Employer has not shared pay details for this role.

What employment applies to this position at Acme?

Acme lists this role as a Full-time position.

What experience level is required for this role at Acme?

Acme is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Acme?

You can apply for this role at Acme either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.