Customer Service Advisor

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Job Description:

Embark on a rewarding career journey with us today as aGeneral Service Technician!

FULL-SERVICE REWARDS:

• 401K plan w/ company match
• Biweekly Bonus Incentives (upon certification)
• Career advancement opportunities
• DailyPay
• Do not need to pay for tools
• Employee Discount
• Employee Referral Bonuses
• Fleet Referral Bonuses
• Medical/dental/vision insurance benefits
• PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
• PTO after 180 days
• Spot bonuses through our internal rewards program
• Uniforms paid for and laundered

GEAR UP FOR YOUR ROLE:

As a General Service Technician (GST), you'll begin your journey in an entry-level position. Your primary responsibilities will involve professionally servicing our guests' vehicles to ensure top-notch quality work and exceptional guest experience. Through our esteemed training program, you'll receive certification and expertise in all the services we offer, setting you up for success in your role. If you're seeking more than just a job, seize the opportunity today and kickstart your career with Team Car Care!

HOW YOU WILL DRIVE SUCCESS:

• Promote teamwork to deliver on time and accurate guest care during all operating hours 
• Demonstrate excellent guest service, which includes providing clear communication and feedback about guest vehicles
• Ensure that the service center is clean and presentable
• Provide guidance and mentoring to junior and mid-level automotive technicians
• Checking and communicating oil level to other teammates
• Ensure tire pressure for proper inflation
• Inspect and refill fluid levels as necessary
• Complete vehicle inspection
• Install a new oil drain plug and a new oil filter
• Clean and lubricate fittings as needed
• Document all work performed on the repair order 
• Report any safety issues immediately to management 
• Maintain strict adherence to company policy on vehicle care and operation 
• Perform various manual tasks for extended periods, including light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting

UNDER THE HOOD – WHAT YOU’LL NEED:

• Must have at least 3 months of customer facing experience (i.e. retail, food service, hospitality, etc.)
• Must be at least 18 years of age and legally authorized to work in the U.S. without company sponsorship, now or in the future
• Previous experience is preferred but not required
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
• Effective communication skills to interact with guests and teammates.
• Strong work ethic with a positive attitude; independently motivated, dependable, and a team player
• Demonstrates responsibility, attention to detail, and the ability to follow procedures, identify problems, and make sound decisions
• Physically able to stand for extended periods on hard surfaces, lift up to 50 pounds, and perform manual tasks including bending and squatting
• Willingness to work in varying temperatures, loud environments, and around exhaust fumes
• Availability to work a flexible schedule, including weekends and some holidays
• Commitment to adhering to all safety protocols and company policies.
• Perform other duties as assigned

Equal Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.