Customer Service Advocate, Member Services Representative, Healthcare Support Specialist, Call Center Customer Service, CSR

Member Services Representative, Healthcare Support Specialist, Call Center Customer Service, CSRLocation: Houston, TXPay Rate: $19.69/hourStart Date:October 13, 2026 Assignment Length: 3-month contract with potential for extension based on business needs and performanceSchedule: Monday through Friday, full-time daytime hoursWork Environment: 100% OnsiteEmployment Type: Full-Time Contract AssignmentImportant Interview Availability: Candidates must be available to interview onsite with the client on September 9 & 10 Build Your Healthcare Customer Service ExperienceAre you an experienced customer service professional who enjoys helping people, solving problems, and providing exceptional support? We are seeking Member Services Representatives to join a fast-paced healthcare support team in Houston, TX.In this role, you will serve as a primary point of contact for members, providers, and partners, assisting with questions related to healthcare benefits, eligibility, claims, prior authorizations, and general account support.This is an excellent opportunity for a detail-oriented professional who thrives in a high-volume call center environment and can confidently research issues, communicate solutions, and deliver a positive customer experience.What You'll Be Doing

• Handle inbound calls related to member benefits, eligibility, claims status, prior authorizations, and service concerns
• Research and resolve claims-related inquiries by reviewing details, identifying issues, and determining appropriate next steps
• Submit reconsideration requests and escalation documentation when needed
• Work toward first-call resolution whenever possible
• Accurately document customer interactions, account updates, and follow-up actions
• Route inquiries electronically to the appropriate departments while maintaining accurate records
• Collaborate with claims, eligibility, authorization, and operations teams to resolve member and provider concerns
• Track recurring issues and communicate trends to leadership
• Maintain strict confidentiality and follow all applicable privacy and internal service requirements
• Deliver professional, courteous, and solution-focused customer service during every interaction

What We're Looking For

• High school diploma or GED required
• 2+ years of customer service, call center, or contact center experience
• 2+ years of healthcare-related experience supporting benefits, claims, eligibility, or authorizations are required
• Strong Microsoft Office skills, including Word, Excel, and Outlook
• Strong computer skills and accurate data entry abilities
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Excellent attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently with minimal supervision
• Reliable and committed to working onsite in Houston

Preferred Experience

• Healthcare plans, health insurance, or managed care
• Claims review and claims status inquiries
• Member eligibility verification
• Prior authorization workflows
• CRM and case management systems
• Healthcare customer service platforms
• Confidentiality, privacy, and compliance requirements

What Will Help You SucceedYou will thrive in this position if you are customer-focused, dependable, adaptable, and comfortable navigating detailed healthcare inquiries. Strong candidates will be able to listen carefully, research information efficiently, document interactions accurately, and communicate clearly with members, providers, and internal teams.Ready to Take the Next Step?If you have strong call center or customer service experience and are interested in building your career within the healthcare industry, we encourage you to apply. Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.comBenefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job! MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team!We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.