Customer Service Advocate

Spectraforce Technologies IncColumbia, SC

$53,040 - $59,432 / year

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Overview

Remote

On-site

Compensation

$53,040-$59,432/year

Job Description

Job Title: Customer Service Advocate III Location: Columbia, SC 29229 (Onsite Only) Duration: 3-Month Contract to Hire Pay Rate: $18.00/hr Schedule: Monday – Friday, 8:00 AM – 8:30 PM (Post-training availability required between 8:00 AM and 8:00 PM)

Training Duration: 6–8 weeks
Training Schedule: Monday – Friday, 8:00 AM – 4:30 PM (Weekend training may be required)

Job Summary

The Customer Service Advocate III is responsible for providing prompt, accurate, thorough, and courteous responses to customer inquiries through phone, written correspondence, web inquiries, and walk-in interactions. This role requires strong communication skills, problem-solving abilities, and the capability to manage high-volume customer interactions in a fast-paced call center environment.

Key Responsibilities

Respond to customer inquiries accurately and professionally via phone, email, web, or walk-in interactions
Research and resolve complex or non-routine customer issues
Document customer interactions and maintain accurate records
Process adjustments and coordinate with internal departments to resolve concerns
Assist with priority inquiries and special projects as assigned
Provide feedback to management regarding recurring customer issues or process improvements
Maintain departmental productivity, quality, and timeliness standards
Support training and cross-training efforts for new and existing employees

Qualifications

High School Diploma or equivalent
1 year of claims processing or customer service experienceORBachelor’s Degree in lieu of experience
Excellent verbal and written communication skills
Strong organizational and interpersonal skills
Ability to handle confidential information with discretion
Ability to multitask and work effectively in a high-stress environment
Basic computer proficiency

Preferred:

Associate Degree
3+ years of customer service or call center experience
Experience with word processing, spreadsheets, and database software

Work Environment

Heavy call volume/customer service environment
Typical office setting
Business casual dress code required

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FAQs About Customer Service Advocate Jobs at Spectraforce Technologies Inc

What is the work location for this position at Spectraforce Technologies Inc?

This job at Spectraforce Technologies Inc is located in Columbia, SC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Spectraforce Technologies Inc?

Candidates can expect a pay range of $53,040 and $59,432 per year.

What employment applies to this position at Spectraforce Technologies Inc?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Spectraforce Technologies Inc?

You can apply for this role at Spectraforce Technologies Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.