Customer Service Agent 1 (Temporary, $17.07/hr + $4.93/hr HWB)
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$17+/hour
Benefits
Career Development
Job Description
JOB TITLE: Customer Service Agent I (Temporary, $17.07/hr + $4.93/hr HWB)
DEPARTMENT: Operations
REPORTS TO: Supervisor
FLSA STATUS: Non-Exempt
OUR GUIDING PRINCIPLES:
Make every interaction Count
Act with Respect and Integrity
Demonstrate Passion for Continuous Improvement
Be Worthy of Trust from all Stakeholders
OVERVIEW:
The Customer Service Agent I is responsible for supporting one or more clients with customer inquiries and support while demonstrating our core values. This position also updates the Company or external database(s) with all appropriate information. This position supports all quality assurance efforts and Program criteria, while dialing out, taking inbound calls, and email. This position is on-site for training, credentialing and through the first three months of work.
ESSENTIAL FUNCTIONS:
- Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
- Resolves customer’s inquiries and concerns in accordance with the client and company policies.
- Provides customer support through email, text, and phone calls.
- Complete and pass an eQIP background check upon being hired and every 5 yrs.
- Follows strict work instructions and SOPs that may vary.
- Adapts to continual changes to work instructions and proceduresâ¯as needed.
- Meets expectations for all balance scorecard metrics; demonstrates improvement over time.
- Follows proper escalation procedures for unsolved customer requests.
- Maintains productivity in accordance with support program and company standards.
- Attends and participates in team meetings and required training sessions.
- Provides mentoring to other CSRs as needed.
- Follows all safety, ethics, human resources and security policies and procedures.
- Regular and consistent attendance is an essential function of the job.
SUPERVISORY RESPONSIBILITY:
No supervisory responsibility.
EXPECTED WORKDAYS/ HOURS:
This position requires full, flexible availability including evenings and weekends as needed. On-site for training and through credentialing.
QUALIFICATIONS:
- High school diploma or equivalent required.
- College degree preferred.
- 1-3 years of customer service experience required.
- Must be 18 years of age or older.
OTHER DUTIES:
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER
Automate your job search with Sonara.
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FAQs About Customer Service Agent 1 (Temporary, $17.07/hr + $4.93/hr HWB) Jobs at All
What is the work location for this position at All?
This job at All is located in Hattiesburg, Mississippi, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at All?
Candidates can expect a pay range of $17.07 (per hour).
What employment applies to this position at All?
All lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at All?
All is looking for a candidate with "Senior-level" experience level.
What benefits are offered by All for this role?
All offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at All?
You can apply for this role at All either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.