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Customer Service Agent | Part- Time

Empire Auto PartsOrlando, Florida
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Paid Holidays
Paid Sick Leave

Job Description

 The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.

Responsibilities:

  • Product Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
  • Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
  • Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.                                                                                                                                                                 
  • Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
  • Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.
  • Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
  • Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management

Qualifications/Skills:

  • High school diploma or equivalent; automotive parts or collision repair training is a plus.
  • Experience in customer service, preferably in the automotive or collision repair industry.
  •  Strong understanding of automotive parts and their applications.
  •  Proficiency in CRM software and order management systems.
  • Excellent communication and interpersonal skills.
  • Technical aptitude with automotive parts and repair processes.
  • Attention to detail and accuracy in order processing.
  •  Strong problem-solving and negotiation skills.
  •  Ability to multitask and prioritize in a fast-paced environment.
  • Bilingual: English and Spanish
  • Call Center experience
  • Be at least 18 years old

What We Offer:

  • Paid Training
  • Paid Sick Days
  • Paid Holidays, Including 1 Floating Holiday (Your Birthday)
  • Weekly Pay
  • M-F work week; No weekends

Employee Perks:

  • Casual Dress Code
  • Teamwork Environment
  • Free Company Apparel
  • Free Parking
  • Employee Recognition

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

* Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG

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FAQs About Customer Service Agent | Part- Time Jobs at Empire Auto Parts

What is the work location for this position at Empire Auto Parts?
This job at Empire Auto Parts is located in Orlando, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Empire Auto Parts?
Employer has not shared pay details for this role.
What employment applies to this position at Empire Auto Parts?
Empire Auto Parts lists this role as a Full-time position.
What experience level is required for this role at Empire Auto Parts?
Empire Auto Parts is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Empire Auto Parts for this role?
Empire Auto Parts offers following benefits: Paid Holidays and Paid Sick Leave for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Empire Auto Parts?
You can apply for this role at Empire Auto Parts either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.