Customer Service Agent

Ignite SolutionsFullerton, CA

$48,000 - $65,000 / year

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Overview

Remote

On-site

Compensation

$48,000-$65,000/year

Job Description

Ignite Solutions, a sales and marketing firm, is seeking a Customer Service Agent to help Westminster businesses upgrade their technology at the right time. The Customer Service Agent works with our clients to ensure their AT&T services evolve alongside their business

As a Customer Service Agent, you’ll dive into structured training designed to sharpen your sales communication skills and deepen your understanding of AT&T Business. Here, you’ll learn to listen actively, uncover needs, and guide clients toward tools that enhance their productivity. With a focus on sales-driven outcomes, the Customer Service Agent builds the foundation for a career in our business development, all while making AT&T Business the partner for success.

Why the Customer Service Agent Role Matters

You let our business clients enjoy dinner without checking their phones. Because they know if something went wrong, the Customer Service Agent has already fixed it, or they’d answer when they call. That’s the difference you make. That’s the value you bring.

Responsibilities of the Customer Service Agent

Connect with our business clients to ensure their AT&T Business services are working smoothly for daily operations.
Address service concerns promptly and professionally, turning potential issues into chances to reinforce value during sales interactions.
Simplify plan options and promotional offers for business owners, helping them see the benefits of staying with AT&T through clear sales communication.
Coordinate with technical support teams to resolve issues quickly, ensuring a seamless experience that supports long-term sales loyalty.
Document client preferences and feedback accurately, enabling personalized follow-ups that strengthen sales relationships over time.
Participate in team training to stay updated on AT&T Business offerings, enhancing your ability to support clients and contribute to sales goals.

Qualifications of the Customer Service Agent

A high school diploma or equivalent is preferred.
A strong interest in client success or sales is a plus.
Organized in managing sales notes, tracking needs, and maintaining clean records.
Positive, sales-minded attitude that builds client comfort and confidence.
Willing to adopt new sales tools and grow into advanced roles.

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FAQs About Customer Service Agent Jobs at Ignite Solutions

What is the work location for this position at Ignite Solutions?

This job at Ignite Solutions is located in Fullerton, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Ignite Solutions?

Candidates can expect a pay range of $48,000 and $65,000 per year.

What employment applies to this position at Ignite Solutions?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Ignite Solutions?

You can apply for this role at Ignite Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.