Customer Service Agent Manager
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Overview
Job Description
AO Globe Life is growing and seeking motivated professionals ready to make an impact. Whether you're launching your career or exploring a meaningful career shift, this fully remote opportunity offers flexibility, structured training, and a supportive team environment.
In this role, you’ll work with individuals and families who have requested information about supplemental benefits. Your responsibility is to connect with these individuals, schedule virtual consultations, and guide them through their available coverage options.
All leads are warm and pre-interested—no cold calling, door knocking, or outbound prospecting.
Key Responsibilities
Reach out to individuals who have requested information about benefit options
Schedule and conduct virtual benefit consultations with individuals and families
Identify client needs and provide guidance on life, accident, and supplemental benefits
Assist clients through the enrollment and policy education process
Maintain accurate and compliant records in digital systems
Participate in weekly training calls, team meetings, and coaching sessions
Collaborate with teammates and leadership to improve performance and share best practices
What We Offer
Fully remote role — work from anywhere in the U.S.
Flexible scheduling that supports work-life balance
Weekly pay via direct deposit
Warm, pre-interested leads provided — no cold prospecting
Comprehensive training and licensing support
Health insurance premium reimbursement
Performance-based bonuses (monthly and quarterly)
Opportunities for advancement into leadership roles
Collaborative and supportive team culture
Ideal Candidate Profile
Strong communicator comfortable speaking with clients on video platforms such as Zoom
Self-motivated professional who works well independently in a remote environment
Detail-oriented and comfortable using digital tools (Zoom, CRM systems, cloud platforms)
Legally authorized to work in the United States
Access to a Windows-based PC or laptop and reliable high-speed internet
About AO | Globe Life
With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental life and health benefits to working families across the United States. Our mission is centered on service, professional development, and creating long-term career opportunities for individuals who want to make a meaningful difference.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
