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Customer Service Agent Onsite $18/Hr *Phoenix, AZ*

RemXPhoenix, AZ

$18 - $18 / hour

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Overview

Remote
On-site
Compensation
$18-$18/hour

Job Description

The Customer Service Agent is an entry-level role into the overall Customer Service group. Responsible for making payments to insurance carriers on behalf of banks for escrow payments on mortgages. These payments can be made utilizing our own software to generate a payment and then applying that payment via carrier website, automated phone system, or through phone conversations with carrier customer service. Success in this role can lead to Customer Service Representative roles with added responsibility.

Key Responsibilities:

  • Interface with a CRM-based software UI to update payment status
  • Escalate issues to team leads as soon as they are realized
  • Make payments via web portal
  • Make payments via automated payment processing phone system
  • Make payments via conversation with Customer Service Reps at Carriers
  • Keep track of workload and progress each day

Requirements & Qualifications:

  • High School Diploma
  • Minimum 1-2 years of customer service experience, preferably in call center
  • Pleasant, calm demeanor on the phones
  • Ability to speak confidently
  • Excellent command of the spoken English language
  • Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change,
  • Exudes a commitment to Personal & Professional Development  

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FAQs About Customer Service Agent Onsite $18/Hr *Phoenix, AZ* Jobs at RemX

What is the work location for this position at RemX?
This job at RemX is located in Phoenix, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at RemX?
Candidates can expect a pay range of $18–$18 per hour for this role.
What employment applies to this position at RemX?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at RemX?
You can apply for this role at RemX either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.