Customer Service and Inside Sales Specialist
Custom CylindersCary, Illinois
$18 - $25 / hour
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Job Description
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Custom Cylinders is seeking a highly motivated and customer-focused Customer Service Representative to join our team. This role combines customer support and inside sales responsibilities, focusing on maintaining strong customer relationships while driving revenue. The ideal candidate will play a critical role in supporting existing customer needs, managing quotes, and ensuring seamless order processing through our ERP system, EPICOR. This person will also help with building contact lists, and new customer outreach activities.
Key Responsibilities:
Customer Support:
- Enter customer requests for quotes (RFQs) into the ERP system (EPICOR).
- Provide pricing on standard products to customers promptly.
- Collaborate with internal teams to obtain pricing and lead times for custom products.
- Present formal quotes to customers, ensuring all relevant information is accurately conveyed.
- Track the status of open quotes and follow up with customers to close opportunities.
- Process customer orders in EPICOR once received.
- Provide customers with timely updates on their order status.
- Prepare reports for customers as needed.
Inside Sales/ Marketing:
- Build relationships with existing customers to identify future needs and business opportunities.
- Communicate with prospects and customers to convert inquiries into sales.
- Schedule meetings with current and prospective customers as needed.
- Maintain accurate customer information and interaction history within the ERP system.
- Build and maintain customer and prospect contact lists.
Qualifications:
- Experience in customer service, administrative support, inside sales, or a related role, preferably within manufacturing or industrial sectors.
- Experience with ERP and sales management systems such as Salesforce, SAP, Oracle, etc. (experience with EPICOR is highly desirable).
- Strong communication and interpersonal skills, with a focus on customer satisfaction.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Detail-oriented, with excellent problem-solving skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook and PowerPoint).
- High school diploma or equivalent; associates degree a plus.
Compensation: $18.00 - $25.00 per hour
ABOUT CUSTOM CYLINDERS, INC.
Established over 40 years ago by engineers, Custom Cylinders, Inc. specializes in the design and manufacturing of custom pneumatic and hydraulic cylinders and valves and continues to maintain its design-focused approach to addressing customer needs. In addition to custom cylinders, we can also provide fittings, valves, and other components, and are continually expanding our offerings to meet comprehensive customer needs. Custom Cylinders can service orders as small as a single cylinder or as large as 50,000 pieces per year. Our products are found in a wide variety of industries and applications including but not limited to food processing and packaging, medical devices, printing, automotive, material handling systems, and automation.
Our size gives us the flexibility to take on projects and degrees of customization to meet customers’ needs, and our in-house capabilities enable us to control the entire design and manufacturing process and maintain quality product development timelines and delivery.
Mission and Vision
Our mission is to be that trusted partner to our fluid power customers, solving their complex pneumatic and hydraulic challenges by delivering the delicate balance between performance, quality and cost. Founded by engineers, our design focused approach emphasizes designing and delivering solutions that solve problems and optimize costs.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.