Customer Service And Rebate Processing Specialist

Resource InnovationsSalt Lake City, UT

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

Job Description

Resource Innovations is seeking an/a Customer Service and Rebate Processing Specialist to join our growing team in Salt Lake City, Boston, Remote. We are seeking a highly skilled and motivated Customer Service and Rebate Processing Specialist with a strong background in Energy Efficiency Rebate Processing to join our dynamic team. As an/a Customer Service and Rebate Processing Specialist you will be providing Customer Service support over calls and email. You will also support Data entry into various database applications.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
Provide basic troubleshooting and recommend solutions
Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.
Communicate effectively as part of team approach with other departments in servicing customers.
Provide customer service activities such as responding to emails and phone calls.
Other duties as assigned.

Requirements

High school diploma or equivalency
6-12 months of related work experience in a call center environment
Fluent in English
Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience

Fluent in Spanish
Experience with various Microsoft programs, including Word, Excel, Access
Strong attention to detail
Strong organizational and prioritization skills and ability to multi-task
Experience in a data entry processing and customer centric call center environment

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FAQs About Customer Service And Rebate Processing Specialist Jobs at Resource Innovations

What is the work location for this position at Resource Innovations?

This job at Resource Innovations is located in Salt Lake City, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Resource Innovations?

Employer has not shared pay details for this role.

What employment applies to this position at Resource Innovations?

Resource Innovations lists this role as a Full-time position.

What experience level is required for this role at Resource Innovations?

Resource Innovations is looking for a candidate with "Entry-level" experience level.

Does Resource Innovations allow remote work for this role?

Yes, this position at Resource Innovations supports remote work, giving candidates the flexibility to work outside the primary office location.

What is the process to apply for this position at Resource Innovations?

You can apply for this role at Resource Innovations either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.