Customer Service And Sales Representative - Cleveland, OH

Universal Energy SolutionsCleveland, OH

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and people-oriented Customer Service Representatives to become a part of our team in Cleveland, OH. In this pivotal role, you will act as the main point of contact for our esteemed customers in the Greater Cleveland area, ensuring their needs are met with outstanding service.

At Universal Energy Solutions, we put customer satisfaction at the forefront, aiming to provide the best service in the industry. In your capacity as a Customer Service Representative, you will address customer inquiries, resolve issues, and share essential product and service information. Your contributions will be vital in fostering strong relationships with our customers in Cleveland and advancing our mission of offering sustainable energy solutions.

Responsibilities

Respond to customer inquiries and provide information about products, services, and billing in a sales setting.
Maintain accurate and detailed customer records and interactions.
Collaborate with other teams to ensure prompt and effective resolution of customer issues.
Stay up-to-date on products, services, and industry trends.
Adhere to company policies and procedures at all times.

Requirements

Experience in customer service is advantageous, although it is not a prerequisite.
We place a high value on exceptional communication and interpersonal skills.
Candidates should exhibit strong problem-solving abilities and the capacity to think swiftly in dynamic situations.
The capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy is crucial.
Knowledge of the energy sector would be a valuable asset.
Applicants should be adept at multitasking and excel in a fast-paced environment.
A willingness to work flexible hours, including evenings and weekends, is greatly appreciated.
A high school diploma or equivalent is mandatory.
Residency in or near the Cleveland, OH area is essential.

Benefits

Paid training

Rapid advancement opportunities
Professional sales training curriculum

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FAQs About Customer Service And Sales Representative - Cleveland, OH Jobs at Universal Energy Solutions

What is the work location for this position at Universal Energy Solutions?

This job at Universal Energy Solutions is located in Cleveland, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Universal Energy Solutions?

Employer has not shared pay details for this role.

What employment applies to this position at Universal Energy Solutions?

Universal Energy Solutions lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Universal Energy Solutions?

Universal Energy Solutions is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Universal Energy Solutions for this role?

Universal Energy Solutions offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Universal Energy Solutions?

You can apply for this role at Universal Energy Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.