Customer Service And Sales Support Representative

VALLEY ENERGYPurcellville, VA

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

On-site

Job Description

Valley Energy is looking for a Customer Service and Sales Support Rep. to join our award-winning team in the Purcellville location. This person will help ensure customer satisfaction by fielding calls, assisting the routing supervisor, and track customer account data to facilitate smooth coordination between office and field staff.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Analyze industry-specific data- Work with management to monitor customer data and report to the manager about customer needs.
Maintain Working Knowledge of Products - Develop a working knowledge of Residential and Commercial Propane to provide customers with accurate, up-to-date knowledge.

Requirements:

Industry Experience preferred, but not required.
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Must be self motivated and excel at critical thinking.
Excellent time-management and prioritization skills

Excellent Organizational Skills

Ability to Multi-task

In-Office Position (not work from home) with 40 Hours Per Week Required. Hours are 7:30-4:30 Monday through Friday with additional hours possible during busy season.

* Hourly Rate will be based upon prior experience.

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FAQs About Customer Service And Sales Support Representative Jobs at VALLEY ENERGY

What is the work location for this position at VALLEY ENERGY?

This job at VALLEY ENERGY is located in Purcellville, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at VALLEY ENERGY?

Employer has not shared pay details for this role.

What employment applies to this position at VALLEY ENERGY?

VALLEY ENERGY lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at VALLEY ENERGY?

VALLEY ENERGY is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at VALLEY ENERGY?

You can apply for this role at VALLEY ENERGY either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.