Customer Service And Sales Support Representative

Winsor ConsultingRidgefield, NJ

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Job Description

Winsor Co. is looking for a customer service representative to join our team in our Piscataway office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

Bachelor’s degree or equivalent
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system

Our employees enjoy a work culture that promotes fun and engaging atmosphere. We are a virtual company so we service the greater New Jersey area and some things are also in person.

Candidates must have a vehicle and be available to work Monday to Friday 8AM - 5PM.

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FAQs About Customer Service And Sales Support Representative Jobs at Winsor Consulting

What is the work location for this position at Winsor Consulting?

This job at Winsor Consulting is located in Ridgefield, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Winsor Consulting?

Employer has not shared pay details for this role.

What employment applies to this position at Winsor Consulting?

Winsor Consulting lists this role as a Full-time position.

What experience level is required for this role at Winsor Consulting?

Winsor Consulting is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Winsor Consulting?

You can apply for this role at Winsor Consulting either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.