Customer Service Assistant 2 [In-Office]
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Overview
Job Description
Ohio Department of Public Safety- Bureau of Motor Vehicles/Vehicle Information Services/Administrative Unit
Report in Location: 1970 West Broad Street, Columbus, OH 43223
Work Hours: Monday- Friday, 8:00 a.m.- 5:00 p.m.
- THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK*
Perks of Working for the Ohio Department of Public Safety
- Multiple pay increases over the first years of service!
- Free Parking!
- Free Gym Access & Walking Path!
- Daycare On-site!
- Cafeteria On-site!
What You'll Do as a Customer Service Assistant 2
- Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
- Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
- Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
- Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
- Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered.
Click here to see the full position description
9 mos. trg. or 9 mos. exp. in office practices & procedures;
AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
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Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".
Job Skills: Customer Service
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
