Customer Service Associate
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Compensation
$14-$17/hour
Benefits
Career Development
Health & Wellness Programs
Job Description
Benefits:
- Employee discounts
- Free food & snacks
- Free uniforms
Customer Service Associate — Workout Anytime 24/7
Join one of the fastest-growing fitness franchises in America — Workout Anytime 24/7, recently ranked among Entrepreneur’s Top 500 Franchises for 2024!
If you’re friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE. As a Customer Service Associate, you’ll be the first impression of our club — delivering great service, assisting members, and supporting daily operations in a fun, positive environment.
We Offer
- Training and mentorship from industry experts
- Flexible scheduling based on club needs and your availability
- Continued education and professional development resources
- Free Workout Anytime membership
- Workout Anytime attire provided
- Bonus and incentive programs
- Team-building events and employee recognition programs
- Supportive, non-smoking, health-focused environment
- Opportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development program
Key Responsibilities
- Greet all members and guests warmly, providing a friendly and professional first impression.
- Check in members, verify accounts, and assist with membership questions or updates.
- Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm.
- Schedule new members for their initial Success Sessions to help launch their fitness journey.
- Provide information about club services, amenities, and promotions.
- Process membership enrollments, upgrades, and billing inquiries accurately.
- Maintain the front desk, lobby, and gym floor to company cleanliness standards.
- Support sales and marketing efforts, including local outreach and promotional events.
- Handle phone calls, emails, and in-person inquiries with prompt and professional communication.
- Monitor club access and follow company safety and security procedures.
- Assist team members with operations, cleaning, and light maintenance tasks as needed.
- Uphold all Workout Anytime policies, member privacy, and brand standards.
Qualifications
- Strong communication and customer service skills
- Positive, energetic ATTITUDE with a passion for helping people
- Previous experience in hospitality, retail, or fitness preferred
- Comfortable working with computers, POS systems, and scheduling tools
- Reliable, punctual, and organized with strong attention to detail
- Availability to work a flexible schedule including evenings, weekends, and some holidays
Physical Requirements
- Ability to stand or walk for extended periods
- Light lifting (up to 50 lbs) for occasional cleaning or stocking duties
- Comfortable working in an active gym environment
- All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company
Benefits
- Free gym membership
- Competitive hourly pay with opportunities for advancement
- Performance incentives and sales bonuses
- Workout Anytime branded attire provided
- On-site training and access to the Workout Anytime career development path
- Supportive team culture focused on personal growth and EXCELLENCE
Join Our Team
If you’re dependable, friendly, and ready to grow with a health-focused team, Workout Anytime wants to hear from you! Apply today and help us deliver an exceptional 24/7 member experience built on ATTITUDE, CARE, and EXCELLENCE.
Compensation: $14.00 - $17.00 per hour
ABOUT WORKOUT ANYTIME:
Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024!
Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.
Mission
To provide a friendly, convenient, life-changing journey with passion.
Vision
To reshape the fitness community where everybody aspires to be the best they can be.
Values
- Attitude- We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff.
- Care- We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual.
- Excellence- We are committed to the success of our members and partners through the expertise and dedication of our team.
Strategic Drivers
- Think Big
- Keep It Simple
- Do It With Integrity
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Associate Jobs at Burns
What is the work location for this position at Burns?
This job at Burns is located in Franklin, Tennessee, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Burns?
Candidates can expect a pay range of $14–$17 per hour for this role.
What employment applies to this position at Burns?
Burns lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Burns?
Burns is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Burns for this role?
Burns offers following benefits: Career Development and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Burns?
You can apply for this role at Burns either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.