Customer Service Associate
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Compensation
$15-$22/hour
Benefits
Health Insurance
Vision Insurance
Career Development
Job Description
Benefits:
- Bonus based on performance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Vision insurance
Benefits/Perks
- Discounted Services for Employees
- Flexible Hours
- Opportunities for Advancement
Essential Duties and Responsibilities
Provide Exceptional Customer Service
- Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
- Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
- Remind customers to submit feedback about their visit.
- Thank all departing customers, remind them to return.
- Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
- Process all payments using the computer system and credit card machine.
- Perform courtesy work when needed.
- Assist manager in resolving customer complaints.
Maintain Customer Waiting Area
- Make coffee; keep fresh coffee available at all times.
- Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
- Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.
Maintain Front Office Area
- Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
- Stock Service Order Tickets.
- Input vendor shipments on computer
Other Duties and Responsibilities
- Place customer quality assurance calls, write customer thank you notes.
- General center maintenance and cleaning duties.
- Attend crew meetings as required.
- Run errands and perform other duties as assigned by a Supervisor.
Job Qualifications
- Excellent customer service skills
- Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
- Attention to detail and accuracy
- Previous customer service and general office experience necessary
Working Conditions
Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.
Company Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.Position Overview The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.
Compensation: $15.00 - $22.00 per hour
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.
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FAQs About Customer Service Associate Jobs at Grease Monkey Chesterfield
What is the work location for this position at Grease Monkey Chesterfield?
This job at Grease Monkey Chesterfield is located in North Chesterfield, Virginia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Grease Monkey Chesterfield?
Candidates can expect a pay range of $15–$22 per hour for this role.
What employment applies to this position at Grease Monkey Chesterfield?
Grease Monkey Chesterfield lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at Grease Monkey Chesterfield?
Grease Monkey Chesterfield is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Grease Monkey Chesterfield for this role?
Grease Monkey Chesterfield offers following benefits: Health Insurance, Vision Insurance, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Grease Monkey Chesterfield?
You can apply for this role at Grease Monkey Chesterfield either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.