Customer Service Associate

HESTSeattle, WA

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

HEST is an outdoor brand dedicated to bringing the comfort of home into the outdoors. We design premium products that help people sleep better, recover better, and spend more time outside.

POSITION PURPOSE

We are seeking a Customer Service Associate to join our team at HEST. In this role, you will be the primary point of contact for our customers, providing exceptional service and support for all inquiries and issues. You will work closely with our sales and operations teams to ensure customer satisfaction and maintain strong relationships. This is a great opportunity to join a fast-growing startup and make a meaningful impact on our customers' experience.

RESPONSIBILITIES

Respond to customer inquiries via phone, email, and live chat
Resolve customer issues, ensuring a high level of customer satisfaction
Collaborate with sales and operations teams to address customer needs and concerns
Process customer orders, returns, and exchanges
Maintain accurate and up-to-date customer records
Provide product information, recommendations, and assistance to customers
Monitor and respond to customer reviews and feedback
Role is primarily in-person at HEST's Seattle office with occasional remote weekend coverage required during peak sales periods

Requirements

Previous experience in customer service or a related role
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented with strong organizational skills
Proficient in computer applications such as Microsoft Office or Google Workspace

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Work From Home

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FAQs About Customer Service Associate Jobs at HEST

What is the work location for this position at HEST?

This job at HEST is located in Seattle, WA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at HEST?

Employer has not shared pay details for this role.

What employment applies to this position at HEST?

HEST lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at HEST?

HEST is looking for a candidate with "Senior-level" experience level.

What benefits are offered by HEST for this role?

HEST offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Family/Dependent Health for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at HEST?

You can apply for this role at HEST either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.