Customer Service Associate

Description

NASL is seeking a Customer Care Representative who is proactive and service oriented. This role is responsible for managing customer interactions, processing orders, and coordinating with internal teams to ensure a smooth and timely delivery of custom products. The ideal candidate has strong communication skills and a solid understanding of materials and production workflows as well as the ability to work as a liaison between internal and external customers.

Responsibilities:

• Ensure accurate and timely customer purchase orders entry.
• Receive and address customer inquiries and/or concerns in a pleasant manner.
• Assist Regional Account Managers in creating and providing quotes per company standards and customer requests in an efficient and timely manner.
• Proactively communicate status of customer orders.
• Maintain organized and up-to-date customer files.
• Gather information and develop reports for internal and/or external use.
• Utilize technology to increase efficiencies.
• May perform other duties as assigned.

Requirements

Education, Skills & Experience

• High School Degree or equivalent.
• Experience working under moderate supervision.
• Strong interpersonal communication skills, both written and verbal.
• Willingness to learn and accommodate changes in all processes.
• Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with CRM software or ERP systems (e.g., SAP, Salesforce) a plus. Must be able to successfully learn to work in Excel.
• Ability to manage multiple projects simultaneously.
• Strong communication skills, attention to detail and the ability to multitask in a fast-paced environment.
• Ability to uphold company Core Values of Integrity, Solutions, Service and Quality as part of the NASL Team.