Customer Service Associate - WHSmith

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Parental Leave
• 401(k) with company match
• Employee Discount

• Greets and assists customers throughout their shopping experience  
• Maximizes sales by suggesting products and up-selling when appropriate
• Remains knowledgeable of the store’s merchandise and current promotions
• Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
• Assists with inventory and receiving of merchandise
• Replenishes backstock to maintain appropriate levels of merchandise on the floor
• Conducts markdowns of merchandise as instructed
• Perform opening/closing duties, including securing cash registers and store security
• Communicates customer complaints and inventory concerns to management in a timely manner
• If identified as a keyholder, additional responsibilities will be assigned
• Other duties as assigned

• Previous retail or customer service experience is a plus, but not required
• Strong written and verbal English communication skills
• Demonstrated customer service experience
• Ability to multitask and resolve minor customer service conflicts
• Alcohol Beverage Awareness Cared (TAM Card) may be required
• Additional Security clearance may be required
• Satisfactory Criminal Background Check and Drug Testing May be required

• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

• Normal or corrected vision and hearing

• Can distinguish varying or specific colors, patterns, or materials to assist customers 

• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures

• Typically, indoors
• Typically, in a consistent temperature

• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

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