Customer Service Associate
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$45,000-$55,000/year
Benefits
Career Development
Job Description
This is a video explaining exactly who we are...well worth your time to get a better understanding of PGW:https://www.youtube.com/watch?v=Y3Dgn9Xrq1w
Customer Service Teammate
Responsible to establish and maintain good customer relations and to accurately complete paperwork required to track and service customers. Performs other duties not directly stated below, as instructed by either the Manager or Assistant Manager.
Employment Qualifications
- Commitment to excellence at all levels of service.
- Retail experience, automotive experience helpful.
- Good communication skills, cheerful and friendly.
- Enthusiastic attitude and good work ethic.
- Basic computer and office management skills.
- Clean and neat appearance, good telephone voice.
Principle Responsibilities & Duties
Employee Relations
- Works to maintain a team effort of quality customer service
Customer Relations / Business Development
- Greets the customer.
- Explains the SpeeDee Franchise Organization preventative maintenance services and pricing structure in order to achieve high customer satisfaction and increased sales.
- Bills out the customer.
- Obtains any technical information from manager or tune-up technicians in response to questions from customers.
- Presents all promotional materials to customers.
- Maintains marketing programs including reminder cards/notices as directed by manager.
Compensation: $45,000.00 - $55,000.00 per year
How Are We Different From the Competition?
We want to be your first choice when it comes to auto care. Let’s talk about the SpeeDee Service Difference:
- Local OwnershipMost SpeeDee stores are locally owned. They’re run by families who service the automotive needs of other families in their communities.
- Quality ServiceSpeeDee was built on a solid commitment to customer service.
- Training and CertificationSpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work and other repair services.
- Multi-Point Courtesy Check and Service ReviewEvery time you bring your vehicle in for a 17-Point Oil Change, we’ll also give you a multi-point courtesy check and a service presentation as an added bonus.
- Free Top-Off ServiceTo help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service.
- Maintenance RecordsIf you’re not sure which services you need or which services you’ve already completed, don’t worry. We’ll keep track of your SpeeDee maintenance history and manufacturer’s recommended service schedule.
- Affordable RatesLooking for an alternative to your dealership? Compare their prices to ours, and you may find that SpeeDee can perform the services you need at a lower cost.
- You DecideIt’s our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local SpeeDee today – no appointment necessary!
Please first watch this video about our company
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Associate Jobs at PGW
What is the work location for this position at PGW?
This job at PGW is located in North Charleston, South Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at PGW?
Candidates can expect a pay range of $45,000 and $55,000 per year.
What employment applies to this position at PGW?
PGW lists this role as a Full-time position.
What experience level is required for this role at PGW?
PGW is looking for a candidate with "Senior-level" experience level.
What benefits are offered by PGW for this role?
PGW offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at PGW?
You can apply for this role at PGW either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.