Customer Service Associate
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Job Description
About Us
We proudly partner with labor unions, credit unions, and professional associations across North America to ensure their members and families gain access to long-term benefit programs that safeguard their financial well-being and bring lasting peace of mind.
Our purpose is clear — to serve working families with integrity, care, and professionalism. We’re looking for driven, people-oriented individuals who are eager to grow both personally and professionally while creating a meaningful impact from the comfort of home.
Position Summary
As a Member Benefits Representative, you’ll be the primary point of contact for members who have requested information about their coverage options. Your role is to walk them through their available benefits, answer their questions, and make sure they fully understand their protection — all within a fully remote work environment.
Responsibilities
Conduct virtual consultations and phone appointments with members to review their benefit options
Identify needs and provide clear explanations to help members make informed decisions
Keep digital records accurate and well-organized
Collaborate with your team to reach shared performance goals and uphold service standards
Participate in ongoing training sessions to expand product knowledge and professional skills
Offer input and suggestions to help enhance the overall member experience
Qualifications
Must be legally authorized to work in the U.S. or Canada
High school diploma or equivalent required
Comfortable using Zoom, email, and other digital tools
Excellent listening, communication, and interpersonal skills
Self-driven, disciplined, and able to work independently
Previous experience in customer service, sales, or fast-paced environments is an asset
Ideal Candidate
Naturally builds trust and maintains strong relationships
Reliable, adaptable, and detail-focused
Works well independently and in a team setting
Communicates with professionalism, empathy, and confidence
What You’ll Gain
Comprehensive benefits package including dental, prescription, life, and travel coverage
Remote work flexibility to align with your lifestyle
Incentive programs and performance rewards for top achievers
Career advancement opportunities through leadership training and mentorship
A supportive, team-oriented culture that values growth and celebrates success
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.