Customer Service Associate
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Job Description
We work alongside labor unions, credit unions, and professional associations throughout North America to help their members and families access permanent benefit programs that provide lasting financial protection and peace of mind.
Our mission is simple — to support working families with integrity, care, and professionalism. We’re seeking motivated, people-centered individuals who want to grow personally and professionally while making a meaningful impact from home.
Role Overview
In this position, you’ll connect with members who have requested information about their available benefits. You’ll guide them through their options, answer questions, and ensure they receive the protection and clarity they need — all in a fully virtual environment.
Key Responsibilities
Conduct virtual consultations and phone meetings to review member benefit options
Listen carefully, assess needs, and provide clear, accurate explanations
Keep all digital documentation organized and up to date
Collaborate with your team to achieve shared goals and maintain service quality
Take part in training and development programs to strengthen professional skills
Share ideas and feedback to help improve the overall member experience
Requirements
Legally eligible to work in the United States or Canada
High school diploma or equivalent required
Comfortable using Zoom and digital communication tools
Strong communication and active-listening skills
Self-motivated, reliable, and able to work independently
Experience in people-facing or fast-paced roles is an asset
Preferred Traits
Genuine ability to build trust and maintain positive relationships
Adaptable, dependable, and detail-oriented
Collaborative team player with accountability and initiative
Professional communicator with empathy and composure
What’s Offered
Comprehensive benefits package — including dental, prescription, travel, and life coverage
Remote work flexibility with a schedule that fits your lifestyle
Incentive rewards and recognition programs for top performers
Career growth opportunities through ongoing mentorship and leadership training
Supportive and inclusive culture that values teamwork and celebrates success
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.