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Customer Service Associate

Spade Recruitingdetroit, MI
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Dental Insurance
Life Insurance
Career Development

Job Description

We work alongside labor unions, credit unions, and professional associations throughout North America to help their members and families access permanent benefit programs that provide lasting financial protection and peace of mind.

Our mission is simple — to support working families with integrity, care, and professionalism. We’re seeking motivated, people-centered individuals who want to grow personally and professionally while making a meaningful impact from home.

Role Overview

In this position, you’ll connect with members who have requested information about their available benefits. You’ll guide them through their options, answer questions, and ensure they receive the protection and clarity they need — all in a fully virtual environment.

Key Responsibilities

  • Conduct virtual consultations and phone meetings to review member benefit options

  • Listen carefully, assess needs, and provide clear, accurate explanations

  • Keep all digital documentation organized and up to date

  • Collaborate with your team to achieve shared goals and maintain service quality

  • Take part in training and development programs to strengthen professional skills

  • Share ideas and feedback to help improve the overall member experience

Requirements

  • Legally eligible to work in the United States or Canada

  • High school diploma or equivalent required

  • Comfortable using Zoom and digital communication tools

  • Strong communication and active-listening skills

  • Self-motivated, reliable, and able to work independently

  • Experience in people-facing or fast-paced roles is an asset

Preferred Traits

  • Genuine ability to build trust and maintain positive relationships

  • Adaptable, dependable, and detail-oriented

  • Collaborative team player with accountability and initiative

  • Professional communicator with empathy and composure

What’s Offered

  • Comprehensive benefits package — including dental, prescription, travel, and life coverage

  • Remote work flexibility with a schedule that fits your lifestyle

  • Incentive rewards and recognition programs for top performers

  • Career growth opportunities through ongoing mentorship and leadership training

  • Supportive and inclusive culture that values teamwork and celebrates success

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FAQs About Customer Service Associate Jobs at Spade Recruiting

What is the work location for this position at Spade Recruiting?
This job at Spade Recruiting is located in detroit, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Spade Recruiting?
Employer has not shared pay details for this role.
What employment applies to this position at Spade Recruiting?
Spade Recruiting lists this role as a Full-time position.
What experience level is required for this role at Spade Recruiting?
Spade Recruiting is looking for a candidate with "Senior-level" experience level.
Does Spade Recruiting allow remote work for this role?
Yes, this position at Spade Recruiting supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Spade Recruiting for this role?
Spade Recruiting offers following benefits: Dental Insurance, Life Insurance, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Spade Recruiting?
You can apply for this role at Spade Recruiting either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.