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Customer Service Associate

The Hertz CorporationMadison, WI

$18+ / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$18+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $18.00/hr.

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Apply today and shift your career into drive for tomorrow!

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

  • Up to 40% off the base rate of any standard Hertz rental
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs- Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts- Theme Park Tickets, Gym Discounts & more

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FAQs About Customer Service Associate Jobs at The Hertz Corporation

What is the work location for this position at The Hertz Corporation?
This job at The Hertz Corporation is located in Madison, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Hertz Corporation?
Candidates can expect a pay range of $18 (per hour).
What employment applies to this position at The Hertz Corporation?
The Hertz Corporation lists this role as a Full-time position.
What experience level is required for this role at The Hertz Corporation?
The Hertz Corporation is looking for a candidate with "Senior-level" experience level.
What benefits are offered by The Hertz Corporation for this role?
The Hertz Corporation offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Family/Dependent Health, Parental and Family Leave, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at The Hertz Corporation?
You can apply for this role at The Hertz Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.