Customer Service

970 MedicareMontrose, CO

$15 - $20 / hour

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Overview

Compensation

$15-$20/hour

Job Description

This is an in-office position at our Montrose CO location. Hours are M-F 8-5. Candidates must live within 30 min of office.

As a Customer Service Representative, youll be the face for our customers. You will be responsible for onboarding new customers, providing excellent service after the sale, and ensuring our clients feel supported throughout their journey. This role requires a tech-savvy individual who is committed to outstanding attendance, a positive attitude, and going the extra mile to help our customers. Youll be part of a fast-paced team, and well support you with the tools and training you need to succeed.

Salary Range: $15.00 - $20.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Hands on Training

Paid Time Off (PTO)

Responsibilities

Answer incoming phone calls and assist walk-in customers with professionalism, warmth, and urgency, creating a positive first impression for every client.
Help customers understand their insurance plans, coverage, benefits, billing, claims, prescriptions, and policy details in a clear and easy-to-understand way.
Provide outstanding service after the sale by assisting clients with policy changes, ID cards, paperwork, account updates, and ongoing service needs.
Troubleshoot customer concerns, provide accurate answers, and follow through to ensure issues are fully resolved in a timely manner.
Build strong client relationships by delivering dependable support, documenting interactions accurately, and working closely with the team to create an excellent customer experience.

Requirements

Tech-Savvy: Typing 50 wpm + and comfortable with using CRM systems, databases, and other tech tools to manage customer interactions efficiently.
Outstanding Attendance: Reliability is keymust have a strong attendance record and be committed to showing up on time.
Positive Attitude: Must have a customer-first mentality, with a focus on providing excellent service with every interaction.
Willingness to Obtain Insurance License: Must be willing to obtain an insurance license before starting (we provide the instructions and free access to the study course).
Strong Communication Skills: Excellent verbal and written communication skills to clearly explain products and answer customer inquiries.
Previous Experience: Previous experience in a professional office is preferred, but not required. We are willing to train the right candidate.

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FAQs About Customer Service Jobs at 970 Medicare

What is the work location for this position at 970 Medicare?

This job at 970 Medicare is located in Montrose, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at 970 Medicare?

Candidates can expect a pay range of $15–$20 per hour for this role.

What employment applies to this position at 970 Medicare?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at 970 Medicare?

You can apply for this role at 970 Medicare either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.