Customer Service & Office Coordinator (Hvac)

Customer Service & Office Coordinator (Leadership Growth Opportunity)

A/C Solutions LLC | Lexington, SC

Full-Time | $20-$25/hour + Spiffs & Performance Bonuses

Become a Key Part of the Operation and Grow Into More

At A/C Solutions LLC, we've proudly served Lexington, SC, and surrounding communities for more than 15 years by delivering dependable HVAC service and building strong relationships with both customers and employees. As we continue to grow, we're looking for someone who wants more than a standard office role, someone who enjoys taking ownership, helping keep operations organized, and has the potential to grow into future office leadership opportunities.

This position is not a management role today, but it is designed for someone who naturally steps up, supports the team, and wants to expand their responsibilities over time.

About the Role

As a Customer Service & Office Coordinator, you'll serve as one of the central points of communication between customers, technicians, and the office. You'll manage incoming calls, coordinate scheduling, support daily office operations, and help keep work moving efficiently.

We're looking for someone who enjoys creating structure, solving problems, staying organized under pressure, and contributing beyond the basic responsibilities of the position.

What You'll Do

• Answer customer calls and provide a high-quality customer experience.

• Schedule and coordinate technician appointments in real time

• Help manage daily office workflow and support operational efficiency.

• Communicate scheduling updates and job details with field technicians.

• Assist with improving office processes and maintaining organization.

• Support accountability and follow-through across day-to-day operations.

• Help create a positive and professional experience for both customers and team members.

• Take ownership of projects and additional responsibilities as opportunities arise.

What We Offer

• $20-$25/hour based on experience

• Additional income through spiffs and performance bonuses

• Health insurance and 401(k) options available within 90 days

• 7 paid holidays (5 standard + 2 floating holidays)

• PTO accrual with up to 4 weeks based on tenure

• Consistent, year-round work

• Company cookouts and team-building events

• Supportive and collaborative team environment

• Opportunity for increased responsibility and career advancement

• Clear potential for future office leadership growth

Why Join A/C Solutions

• Team-oriented environment with strong communication

• Leadership that values initiative and accountability

• Opportunity to build long-term career growth

• A growing company creating opportunities from within

What You Bring

• 2+ years of customer service, dispatching, office coordination, or administrative experience

• Strong organizational and multitasking abilities

• Professional communication and relationship-building skills

• Ability to prioritize and stay calm in a fast-paced environment

• Strong computer and data entry skills

• Problem-solving mindset and willingness to take initiative

• HVAC or home service experience preferred but not required

• Interest in long-term growth and expanding responsibilities

ScheduleMonday-Friday, typically 8:30 AM-4:30 PM with occasional overtime based on workload.

Growth Opportunity

This role is designed for someone who wants to build a long-term career. As the company grows, there may be opportunities to expand responsibilities and step into future office leadership opportunities.

Apply Today

If you're organized, dependable, customer-focused, and excited about growing with a company, we'd love to connect.