Customer Service
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Overview
Job Description
At Acorn, we’re all about the Human Experience. Elevated. As a Customer Service and Sales Representative working remotely in USA you’ll be a part of creating and delivering amazing customer experiences.
What You’ll be Doing
Do you have a passion for helping others? Do you enjoy understanding the needs of the customer and providing them with new recommendations and solutions? Are you results oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Ask probing questions to understand and listen for sales cues
- Upselling products and services to existing customer base
What You Bring to the Role
- 6 months or more of customer services experience
- Sales aptitude
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer savvy
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career growth and lots of learning opportunities for aspiring minds
- All positions are permanently remote and full-time
- And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the Acorn community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
