Customer Service & Sales Specialist

AKE Safety EquipmentRochester, MN

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Salary plus commission! DESCRIPTION:

AKE Safety Equipment is a locally owned small to mid-sized manufacturing and sales driven company. We operate on a national scale, targeting customers who farm and reside in agriculturally productive areas of the U.S. Our Inside Sales & Customer Success Representative will be the department lead responsible for communicating with our regionally based sales representatives and customers. This role requires creativity, quick adaptation to change and has the ability to keep the success and forward movement of the business as the ultimate top priority.Specific Responsibilities

Deliver responsive, professional customer service; understand needs, solve problems, de-escalate concerns, and drive issues through to resolution.
Own and achieve individual sales goals, including year-over-year growth, through proactive customer follow-up, refill sales, new product sales, and identifying customer needs.
Plan, prioritize, and track sales activities and results; analyze performance and adjust strategy to stay on goal.
Notice when something is off, investigate the cause, and take ownership of developing and driving the solution.
Identify customer, sales, or process trends and bring forward ideas to improve results, efficiency, and the customer experience.
Accurately manage orders, RMAs, customer records, serial numbers, registration cards, lost package claims, NPS, and required reporting.
Work effectively across departments to resolve issues, facilitate orders, and improve processes.

Required Skills

Strong problem-solving, analytical, and critical-thinking skills with the ability to investigate issues and develop practical solutions.
Growth-oriented and accountable, with the drive to own results rather than simply complete tasks.
Strong planning, organization, tracking, and follow-through.
Highly detail-oriented with the ability to manage multiple priorities accurately.
Excellent communication, customer service, and sales skills.
Technologically capable and comfortable learning and using CRM, business, and operational systems.
Self-directed, resourceful, and willing to bring forward new ideas and challenge inefficient processes.
Able to recognize problems, take ownership, and drive solutions to completion.

Preferred Skills

Bachelor’s degree in business, Marketing, Communications, or a related field.
3+ years of customer service experience.
Previous sales or inside sales experience.
Experience with Salesforce and/or Fishbowl or similar CRM/order-management systems.
Experience in an industrial, manufacturing, technical, or product-based environment.
Experience with NPS/customer feedback, order processing, RMAs, inventory, shipping, or fulfillment.
Experience using data and performance metrics to identify opportunities and make business decisions.
Farming experience would be a plus

#ZR

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Customer Service & Sales Specialist Jobs at AKE Safety Equipment

What is the work location for this position at AKE Safety Equipment?

This job at AKE Safety Equipment is located in Rochester, MN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at AKE Safety Equipment?

Employer has not shared pay details for this role.

What employment applies to this position at AKE Safety Equipment?

AKE Safety Equipment lists this role as a Full-time position.

What experience level is required for this role at AKE Safety Equipment?

AKE Safety Equipment is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at AKE Safety Equipment?

You can apply for this role at AKE Safety Equipment either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.