Customer Service (E-Commerce)
AnyMind GroupManila, AR
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Entry-level
Benefits
Health Insurance
Paid Vacation
Career Development
Job Description
We are seeking a detail-oriented and proactive E-Commerce Customer Support Specialist to manage end-to-end after-sales service. In this role, you will be the primary point of contact for our customers, ensuring a seamless shopping experience by resolving inquiries, managing logistics issues, and maintaining high satisfaction ratings across major platforms
What You'll Do
- Handle customer inquiries on order status, delivery, and post-purchase concerns
- Process returns, refunds, and exchanges per platform policies
- Resolve issues related to damaged, missing, or incorrect items
- Coordinate with logistics and internal teams for timely resolutions
- Monitor and respond to reviews and feedback across platforms
- Maintain accurate records and prepare reports on common concerns
- Collaborate with teams to improve customer experience and after-sales service
Who You Are
- At least 6 months of experience handling customer inquiries from e-commerce platforms like Shopee, Lazada, or TikTok Shop
- Strong understanding of order processing, returns, refunds, after-sales support, and coordination with logistics/internal teams
- Excellent written and verbal communication skills; able to resolve complaints professionally and efficiently
- Familiar with e-commerce seller tools or dashboards; detail-oriented with strong organizational skills
- Able to multitask and thrive in a fast-paced, customer-focused environment
Why You'll Love It
- Competitive Salary
- Performance Review (2 times per year)
- Performance Bonus (1 time per year from 0.5-month to 3-month salary amount) applied after probation
- Annual Paid Leave (15 days)
- HMO (200K Gold Package)
- Monthly, Quarterly, Annual MVP Awards
- Macbook will be provided
- Quarterly, and Annual local awards
- Annual Global Awards (Can win up to 2,000 USD)
- All-Hands All Accomodation and Travel Expenses Paid Trip to Once A Year to another country
- Work in professional and dynamic environment
- Good chance to explore new trends in a digital market
- Opportunity to learn most advanced advertising technology platforms
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.