Customer Service & Quotations Manager
Arcosa, Inc.Anniston, AL
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Overview
Schedule
Full-time
Career level
Director
Job Description
What You'll Do:
- Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support.
- Monitor team performance, set KPIs, and provide regular feedback and performance reviews.
- Develop and implement customer service policies, procedures, and best practices.
- Handle complex or escalated customer complaints and ensure timely resolution.
- Analyze customer service metrics (response times, resolution rates, customer satisfaction scores) and implement improvements.
- Collaborate with cross-functional teams such as Sales, Engineering, and Operations to address customer needs and feedback.
- Ensure consistent communication standards across all support channels (phone, email, chat, etc.).
- Train and onboard new customer service staff when necessary.
- Identify opportunities to improve customer experience and operational efficiency.
- Prepare reports on service performance and present insights to senior management.
What You'll Need:
- Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
- 3-5+ years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
- Strong leadership, communication, and conflict resolution skills.
- Experience with ERP systems (Oracle) and CRM platforms.
- Ability to analyze performance metrics and drive improvements.
- Excellent organizational and problem-solving skills.
- Customer-focused mindset with a commitment to service excellence.
How You'll Shine:
- Experience managing multi-channel customer support teams.
- Knowledge of customer experience (CX) strategies and service optimization.
- Ability to work in a fast-paced, high-volume environment.
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FAQs About Customer Service & Quotations Manager Jobs at Arcosa, Inc.
What is the work location for this position at Arcosa, Inc.?
This job at Arcosa, Inc. is located in Anniston, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Arcosa, Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at Arcosa, Inc.?
Arcosa, Inc. lists this role as a Full-time position.
What experience level is required for this role at Arcosa, Inc.?
Arcosa, Inc. is looking for a candidate with "Director" experience level.
What is the process to apply for this position at Arcosa, Inc.?
You can apply for this role at Arcosa, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.