Customer Service

TITLE:                          Customer Service Representative       

POSITION SUMMARY:  The Customer Service Representative is responsible for helping customers by providing account information and resolving questions and issues.

DUTIES AND RESPONSIBILITIES:

• Make new customer welcome calls
• Take inbound payments
• Assist customers with general questions by phone, email, and chat
• Ensure customer service policy is adhered to
• Assist customers with payment extensions, due date changes, and auto pays
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Applicants must be 18 years or older and be authorized to work in the U.S

• Previous experience in customer service, sales, or another related field
• Ability to build rapport and effectively communicate with customers and co-workers
• Ability to prioritize and multitask
• Positive and professional
• Excellent verbal and written communication skills
• Microsoft Office Suite experience
• Dependable

All employees must adhere to the below Company Values:

Respect: We treat everyone with genuine care and concern

Intelligence: Intelligence means we’re able to learn, grow and adapt.

Greatness: We are consistently exceptional in our work and continually improve.

Honesty: We keep our commitments, tell the complete truth and act with integrity

Teamwork: We understand the responsibilities of teamwork and are determined to pull our own weight.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.