Customer Service
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Overview
Compensation
$20-$20/hour
Job Description
Position SummaryThe Program Assistant provides front-line customer service and administrative support. This role handles client inquiries, routes calls, assists with applications, updates records, and provides program status information to applicants and landlords. Key Responsibilities:
- Provide customer service in person, by phone, and via email
- Answer and route multi-line agency phones; take and forward messages
- Assist applicants with program information, waitlist status, and online applications
- Review and process applications; help residents upload documents
- Research client cases and update internal software and tracking logs
- Schedule program appointments and prepare correspondence
- Maintain confidentiality and accurate records
- Perform clerical support and other assigned duties
- High School diploma or GED
- 4+ years of customer service experience
- Bilingual (English/Spanish) required
- Strong communication skills; able to work in a fast-paced environment
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience with multi-line phone systems preferred
- Ability to prioritize tasks, maintain professionalism, and manage deadlines
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FAQs About Customer Service Jobs at Burnett Specialists
What is the work location for this position at Burnett Specialists?
This job at Burnett Specialists is located in El Paso, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Burnett Specialists?
Candidates can expect a pay range of $20–$20 per hour for this role.
What employment applies to this position at Burnett Specialists?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Burnett Specialists?
You can apply for this role at Burnett Specialists either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.