Customer Service
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Overview
Compensation
$20-$20/hour
Job Description
Position SummaryThe Program Assistant provides front-line customer service and administrative support. This role handles client inquiries, routes calls, assists with applications, updates records, and provides program status information to applicants and landlords. Key Responsibilities:
- Provide customer service in person, by phone, and via email
- Answer and route multi-line agency phones; take and forward messages
- Assist applicants with program information, waitlist status, and online applications
- Review and process applications; help residents upload documents
- Research client cases and update internal software and tracking logs
- Schedule program appointments and prepare correspondence
- Maintain confidentiality and accurate records
- Perform clerical support and other assigned duties
- High School diploma or GED
- 4+ years of customer service experience
- Bilingual (English/Spanish) required
- Strong communication skills; able to work in a fast-paced environment
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience with multi-line phone systems preferred
- Ability to prioritize tasks, maintain professionalism, and manage deadlines
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.