Customer Service & Office Support Representative
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$18-$21/hour
Benefits
Paid Vacation
Job Description
Benefits:
- Telehealth
- Paid time off
- Wellness resources
Location: On SiteEmployment Type: Full Time - 36 - 40 hours a weekReports To: Owner / Office Manager
About Us
We are a growing, locally owned lawn care company committed to providing reliable, high-quality service and building long-term relationships with our customers. Our team is small, collaborative, and hands-on, and we’re looking for a friendly, organized Customer Service & Office Support Representative to help keep our office running smoothly and our customers happy.
Position Summary
The Customer Service & Office Support Representative serves as the primary point of contact for customers while assisting with a variety of administrative and office duties. This role is ideal for someone who enjoys multitasking, problem-solving, and being a key support person in a small business environment. You’ll play a vital role in customer satisfaction, scheduling, communication, and day-to-day office operations.
Key Responsibilities
Customer Service
- Answer incoming phone calls, emails, and messages in a professional and friendly manner
- Assist customers with service inquiries, scheduling, pricing questions, and general support
- Resolve customer concerns or complaints promptly and escalate when necessary
- Maintain accurate customer records and notes in company systems
- Follow up with customers to ensure satisfaction and service completion
Scheduling & Coordination
- Schedule and reschedule lawn care services efficiently
- Coordinate with field crews to ensure accurate daily routes and job details
- Communicate schedule changes, weather delays, or service updates to customers
Office & Administrative Support
- Assist with invoicing, payments, and basic billing inquiries
- Enter and update data in CRM, scheduling, or accounting software
- Prepare basic reports, job lists, or service summaries as needed
- File documents and maintain organized digital and physical records
- Support the owner or management with general administrative tasks
Additional Duties
- Assist with marketing or customer outreach efforts (reminder calls, emails, reviews, etc.)
- Help onboard new customers and explain service options
- Perform other office-related tasks as assigned to support business operations
Qualifications & Skills
- High school diploma or equivalent (additional education a plus)
- Previous customer service or office experience preferred
- Strong verbal and written communication skills
- Excellent organization and time-management abilities
- Comfortable using computers, phones, and office software
- Ability to multitask and adapt in a fast-paced, small-business setting
- Friendly, dependable, and professional demeanor
Preferred Experience
- Experience in home services, landscaping, or lawn care industries
- Familiarity with CRM, scheduling, or invoicing software
- Basic bookkeeping or administrative experience
Compensation: $18.00 - $21.00 per hour
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.