Customer Service

Join the Christopher Foster Agency in Piedmont, South Carolina, as we pride ourselves on delivering outstanding customer service. We are dedicated to fostering a positive environment where both our employees and customers feel valued and supported. Located at 1704 Highway 86, Piedmont, Sc 29673. Stop by our office and introduce yourself. Bring your resume and your smile! As a Customer Service Representative, you will be the frontline of our commitment to excellence, addressing the needs and concerns of our customers with professionalism and empathy. Situated in the heart of Piedmont, our dynamic team operates on-site, embracing a culture that thrives on personal interaction and collaboration. Here at Christopher Foster Agency, every day presents new opportunities to connect with our community, solve challenges, and contribute to a welcoming atmosphere. If you have a passion for people and are motivated by the opportunity to make a tangible difference in the lives of our clients, we invite you to become a vital part of our dedicated team. Benefits Flexible Schedule Hands on Training Mon-Fri Schedule Career Growth Opportunities Fun Environment Reward Opportunities based on Performance Responsibilities Customer Interaction: Provide friendly and efficient service to all customers, resolving inquiries and providing solutions in a timely manner. Problem Solving: Address customer concerns with a positive attitude, offering clear solutions or directing them to the appropriate department. Information Management: Accurately record customer interactions and transactions using the agency's communication tools. Product Knowledge: Maintain a thorough understanding of the agency's products and services to deliver consistent and helpful advice to customers. Feedback Collection: Gather and report customer feedback to enhance service quality and improve customer satisfaction. Team Collaboration: Work closely with team members to ensure a seamless customer experience and uphold agency standards. Requirements Education: A high school diploma or equivalent is required, with further coursework in customer service or related fields considered a plus. Experience: Previous experience in any customer service background is preferred. Communication Skills: Strong verbal and written communication skills are essential. Customer Focus: A deep commitment to providing exceptional service and satisfaction to our customers. Problem-solving Skills: Ability to promptly and accurately address customer inquiries and resolve issues. Adaptability: Willingness to work flexible hours. Teamwork: Ability to work collaboratively within a team dynamic, fostering a positive work environment. Technical Skills: Proficiency in using customer service software and Microsoft Office Suite.