Customer Service

If you are passionate and enthusiastic about customer service and want to continue your career with a well-established reputable company with great benefits, this is the role for you.

Job summary:

The position includes order entry and parts related warranties, fielding high customer call volume, logging all quotations, and assisting with order status requests and various administrative duties related to the position.

The Customer Service Representative must also have a strong desire to learn the business, effectively multi-task, have excellent written and verbal communication skills. Can engage people at all levels of an organization, and driven to meet deadlines.

Responsibilities:

• Telephone contact in a high call volume environment to service existing accounts.
• Professional telephone manner to establish and maintain effective relationships to gain trust and respect.
• Ability to problem solve and use time effectively in order to multitask and prioritize work.
• Work well with others in a team setting.
• Meet production goals, which are shown through policies.
• Six to eight weeks of comprehensive training is provided
• Process incoming calls from customers
• Dispatch orders.
• Process service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills and Abilities:

• Good organisation skills.
• Ability to multi-task.
• Excellent attention to detail.
• Excellent communication kills.
• Highly motivated.
• Ability to build good, professional relationships.
• Proactive, can do attitude.
• Reliable and trustworthy.

Computer Skills: To perform this job successfully, an individual should have knowledge of the Internet, Microsoft Office Suite software (such as Outlook, Word, Excel, PowerPoint, etc.), and order processing systems (such as AS400 / Alpha Database software) or the aptitude to learn.    

Requirements

• High school diploma or equivalent
• Previous customer service and sales experience
• Previous insurance background is a plus, but not required
• Excellent phone skills.
• Good communication, organizational, math and computer skills.
• Experience with Microsoft Office.
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask.

Benefits

Benefits: 401k, 401k match, medical, dental, and vision, paid time off.

Didde Office Supply is one of the digital manufacturing platforms offering on-demand manufacturing and supply in the United States. With more than 90 large-platform industrial-grade 3D printing machines and a national footprint with more than 450,000 square feet of manufacturing capacity, Didde Office Supply seamlessly blends in-house capabilities across plastic and metal additive technologies.