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Customer Service

Enchanted Horizons TravelBeckley, West Virginia
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Overview

Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Flexible/Unlimited PTO
Career Development

Job Description

Job Description: As a Remote Disney Vacation Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Enchanted Horizons Travel Agency USA, based in Illinois, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner. Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes. Follow up with clients to confirm travel plans and gather feedback post-trip. Address concerns with empathy and efficiency, ensuring client satisfaction. Benefits Remote flexibility – work from anywhere, with hours that fit your lifestyle. Exclusive travel perks and access to industry-only discounts. Professional growth – ongoing training and support from a dedicated team. Be part of a passionate community focused on building dreams and memories through travel. What We’re Looking For Excellent communication skills—both written and verbal. A background in customer service, ideally within travel, tourism, or hospitality. High attention to detail, strong organizational habits, and a proactive mindset. Tech-savvy and able to learn new systems and booking tools quickly. A genuine enthusiasm for travel and helping others create memorable experiences.

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FAQs About Customer Service Jobs at Enchanted Horizons Travel

What is the work location for this position at Enchanted Horizons Travel?
This job at Enchanted Horizons Travel is located in Beckley, West Virginia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Enchanted Horizons Travel?
Employer has not shared pay details for this role.
What employment applies to this position at Enchanted Horizons Travel?
Enchanted Horizons Travel lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at Enchanted Horizons Travel?
Enchanted Horizons Travel is looking for a candidate with "Senior-level" experience level.
Does Enchanted Horizons Travel allow remote work for this role?
Yes, this position at Enchanted Horizons Travel supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Enchanted Horizons Travel for this role?
Enchanted Horizons Travel offers following benefits: Flexible/Unlimited PTO and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Enchanted Horizons Travel?
You can apply for this role at Enchanted Horizons Travel either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.