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Customer Service (Call) Center Specialist - Full-Time

Gate City BankFargo, North Dakota

$18+ / hour

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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
Option for remote
Compensation
$18+/hour
Benefits
Paid Vacation

Job Description

Location

Fargo Corporate Office- Desk Share

Job Description:

Job Location: Fargo Corporate Office

Job Location Type: On-site for 12 week training period, with potential to go desk-share (within the ND/MN footprint) after training is completed. Internal may be considered for fully remote.

Pay: Starting at $18, dependent on experience.

Hours:

  • M-F, variable shifts: 10:30a-8:30p.

  • Every 3rd Saturday: 9a-5:30p.

  • Full-Time

Gate City Bank is looking for Customer Service Specialists to work for our Customer Service Center. This position answers a high volume of incoming calls and provides customer service over the phone regarding information on accounts, rates, products and services.  This position also provides support for online banking, debit card, and general account questions.

Essential Functions:

  • Listen to the customer and respond to customer inquiries when they call into the Customer Service Center.

  • Sell and cross-sell products and services to customers that may benefit them per Gate City Bank guidelines and expectations.

  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.

  • Assist other departments and offices with transactions as needed, provide support for the department and ownership in fulfilling customer requests.

  • Perform basic stop payments, disputes, pre-authorizations, and online password resets.

  • Must meet Customer Service Center Quality Performance standards.

Experience Needed:

High school diploma or equivalent; prior customer service experience in a call center and/or sales experience preferred. Candidate must demonstrate excellent communication skills and ability to work in a fast paced environment.

Why Gate City Bank?:

  • Pay increases with career progression

  • Excellent benefits

  • Quarterly incentives

  • $5 shift differential for any hours worked on Saturdays and any hours worked 6-10 pm Monday- Friday

EOE/including Disability/Vets

Member FDIC

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FAQs About Customer Service (Call) Center Specialist - Full-Time Jobs at Gate City Bank

What is the work location for this position at Gate City Bank?
This job at Gate City Bank is located in Fargo, North Dakota, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Gate City Bank?
Candidates can expect a pay range of $18 (per hour).
What employment applies to this position at Gate City Bank?
Gate City Bank lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
What experience level is required for this role at Gate City Bank?
Gate City Bank is looking for a candidate with "Senior-level" experience level.
Does Gate City Bank allow remote work for this role?
Yes, this position at Gate City Bank supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Gate City Bank for this role?
Gate City Bank offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Gate City Bank?
You can apply for this role at Gate City Bank either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.