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Customer Service

HellosunshinetravelsRaleigh, North Carolina
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Overview

Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Career Development
Home Office Reimbursement/Stipend

Job Description

Customer Service Representative Travel Industry

Remote | Flexible Schedule |

About the Role:We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience.

Responsibilities:

  • Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.

  • Provide quotes, itineraries, and travel recommendations based on client preferences.

  • Handle changes, cancellations, and special requests with professionalism and care.

  • Maintain accurate client profiles and documentation.

  • Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.

  • Follow up with clients post-travel to ensure satisfaction and encourage referrals.

  • Stay current on promotions, destinations, and supplier policies.

  • Support the sales and travel advisor team by ensuring excellent client experience.

Qualifications:

  • Strong communication and problem-solving skills.

  • Customer service or hospitality experience preferred (travel industry a plus!).

  • Self-motivated and organized, with attention to detail.

  • Comfortable working remotely and managing multiple clients at once.

  • Proficient in using online tools and booking platforms (training provided).

  • Passion for travel and helping others create unforgettable memories!

Perks:

  • Full training and certification programs provided.

  • Flexible work-from-home schedule.

  • Access to travel discounts and exclusive perks.

  • Growth opportunities and performance bonuses.

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FAQs About Customer Service Jobs at Hellosunshinetravels

What is the work location for this position at Hellosunshinetravels?
This job at Hellosunshinetravels is located in Raleigh, North Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hellosunshinetravels?
Employer has not shared pay details for this role.
What employment applies to this position at Hellosunshinetravels?
Hellosunshinetravels lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at Hellosunshinetravels?
Hellosunshinetravels is looking for a candidate with "Senior-level" experience level.
Does Hellosunshinetravels allow remote work for this role?
Yes, this position at Hellosunshinetravels supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Hellosunshinetravels for this role?
Hellosunshinetravels offers following benefits: Career Development and Home Office Reimbursement/Stipend for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Hellosunshinetravels?
You can apply for this role at Hellosunshinetravels either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.