Customer Service / Dispatcher

MPE ServicesFlorence, AL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Paid Vacation

401k Matching/Retirement Savings

Job Description

MPE Services is proud to be the local leading provider for heating & air conditioning, electrical, and plumbing services, and Restaurant Repair. We provide a wide variety of services to local residential and commercial clients in the North & Central Alabama areas as well as Southern Tennessee. When you need a plumber, electrician, or heating and air conditioning company you can rely on for quality services, all you must do is contact MPE Services

MPE Services, LLC is searching for a motivated and experienced dispatcher for our customer service department. Your goal will be to provide outstanding customer service to our clients.

To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong interpersonal skills, be able to multi-task with a high volume of calls daily.

Responsibilities:

Field high volume incoming service calls.
Assess customer needs and dispatch appropriate service technician.
Respond to customer service issues in a timely manner.
Maintain accurate records and document all customer service activities and discussions.

Requirements:

Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.
Must be able to multitask.

Job Type: Full-time

Benefits:

401(k) – After 1 year
Health insurance (After 90 Days)
Vacation (After 90 Days)

Schedule:

M-F 8:00am -4:30pm

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FAQs About Customer Service / Dispatcher Jobs at MPE Services

What is the work location for this position at MPE Services?

This job at MPE Services is located in Florence, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at MPE Services?

Employer has not shared pay details for this role.

What employment applies to this position at MPE Services?

MPE Services lists this role as a Full-time position.

What experience level is required for this role at MPE Services?

MPE Services is looking for a candidate with "Senior-level" experience level.

What benefits are offered by MPE Services for this role?

MPE Services offers following benefits: Health Insurance, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at MPE Services?

You can apply for this role at MPE Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.