Customer Service - Automotive Service Department
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$18-$20/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
About Us
We are a full-service automotive dealership dedicated to delivering an exceptional customer experience at every visit. Our team values professionalism, communication, and teamwork—and we take pride in doing the job right the first time. We’re seeking a motivated and organized Customer Service representative who thrives in a fast-paced environment and is eager to support our service team.
What You’ll Do
- Operate our Customer relationship platform to help address customer concerns.
- Manage incoming phone calls, appointment reminders, and repair status updates. scheduling appointments.
- Ensure accurate documentation of repair orders and customer information
- Assist with warranty submissions, parts coordination, and service follow-up
- Support overall shop flow to help ensure timely, high-quality repairs
What We’re Looking For
- Experience in automotive service, customer service, or scheduling (preferred)
- Excellent organizational and communication skills
- Ability to multitask and remain calm under pressure
- Comfortable using computers and dealership management systems
- Positive attitude and a team-first approach
Compensation: $18.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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FAQs About Customer Service - Automotive Service Department Jobs at Pacifico Auto Group
What is the work location for this position at Pacifico Auto Group?
This job at Pacifico Auto Group is located in Philadelphia, Pennsylvania, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Pacifico Auto Group?
Candidates can expect a pay range of $18–$20 per hour for this role.
What employment applies to this position at Pacifico Auto Group?
Pacifico Auto Group lists this role as a Full-time position.
What experience level is required for this role at Pacifico Auto Group?
Pacifico Auto Group is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Pacifico Auto Group for this role?
Pacifico Auto Group offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Pacifico Auto Group?
You can apply for this role at Pacifico Auto Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.