Customer Service (REMOTE)
Path ArcMoreno Valley, CA
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
- Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Answer and manage incoming calls, emails, chats, and Voicemails
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team target goals
- Record, organize and file customer interactions and account changes
- Able to up-sell if needed
- Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and other communication platforms
- Basic computer skills and experience
- Ability to multitask
- Excellent time management and prioritization skills
- Ability to listen actively, relay information, and answer questions and/or concerns.
- Customer-focused for positive customer experience and resolution
Benefits
- Health Insurance (Dental and Vision included)
- Excellent Retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Entirely Remote/Work From Home Only
- Student Loan Assistance Programs
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FAQs About Customer Service (REMOTE) Jobs at Path Arc
What is the work location for this position at Path Arc?
This job at Path Arc is located in Moreno Valley, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Path Arc?
Employer has not shared pay details for this role.
What employment applies to this position at Path Arc?
Path Arc lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at Path Arc?
Path Arc is looking for a candidate with "Senior-level" experience level.
Does Path Arc allow remote work for this role?
Yes, this position at Path Arc supports remote work, giving candidates the flexibility to work outside the primary office location.
What is the process to apply for this position at Path Arc?
You can apply for this role at Path Arc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.